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    WE ARE SHIPPING WITH THE FOLLOWING TEMPORARY LIMITATIONS DUE TO COVID-19 PANDEMIC:

    Rush Orders:

    * Next Day, 2nd Day Air, 3 Day Select, etc will NOT be REFUNDED, as UPS & FEDEX are NOT guaranteeing these services at this time. Select at your own risk.

    Business/Freight Customers:

    * You MUST physically be at your ship-to location to receive orders. We will not pay to have them resent if you are not present and UPS does not deliver.

    * Phone number must be up to date, as carriers may want verify you will be present before attempting delivery.

    * International Shipments may not be able to be shipped. Please check your country's status for importing orders from the US.

     

     

    Shipping Information

    Here at the Perfumer’s Apprentice, we typically ship within 1-2 business days of receiving your order.
    For example, if you place your order on a Monday, it will ship before Thursday.
    If you place your order on the weekend, Saturday or Sunday (when we do not ship), it is the same as placing
    your order on the following Monday. That's the first day that we see your order.


    Our Shipping & Customer Service Hours of Operation are Monday thru Friday from 8:00am - 4:00pm PST.


    General:

    • - The shipping Companies we offer are USPS, UPS, FedEx and (DHL for International Customers Only).
    • - USPS, UPS and (DHL: International Only) shipping costs will be calculated automatically on our website at checkout.
    • - Attention Customers Using Own Shipping Account/Forwarders: 

     If there is any damage or missing items reported upon receipt, you will need to work directly with your shipping account or forwarder to resolve those issues. We will not be able to resend or refund items not moved on our shipping accounts.

     International customers -- if you select to have your order shipped domestically to a forwarder/agent and they do not note damage or missing items upon receipt, we will not be able to refund once the order arrives  at your final destination  

    • - Signature required is an added service. You can add it for UPS and USPS shipments by clicking here  

    • - When we ship your package, our system auto-generates an email with your tracking number. We sometimes experience glitches, and emails do not generate. In these cases, you can also see your tracking number when you log into your account.

    • - It is your responsibility to make sure that your local post office is not trying to contact you about your package.

    • - It is your responsibility to verify your shipping address is correct before completing with check out. If you need to update your address before your order is shipped, you will need to cancel your order and place a new order with your correct address. If your order has already shipped, you will need to contact us if you require your address to be updated.  Address change fees and additional transportation fees will be applicable.

    The 2023 address change fee is: $19.50 per box 

    • - For items purchased in our 'SMALL SIZES WHOLESALE' section, orders that contain products from that category may have longer processing time.

    • For Freight Customers: Any additional shipping fees added upon delivery (lift gate, inside delivery, storage) will be billed directly to you. No exceptions


    RUSH ORDERS:
    • ATTENTION ** First-Time Customers ** Multiple Transaction Declines ** Your RUSH ORDERS (Listed below) May be held in our system for further authorization. Please contact Customer Service (ask for billing) to confirm order has cleared.
    • - Next Day Air: Cut-off time for Next Day Air orders (to arrive to customer next business day) is 1:00pm (PST).

    • - 2nd Day Air: Cut-off time for 2nd Day Air orders (to arrive to customer 2nd business day) is 1:00pm (PST).

    • - UPS Next Day, 2nd Day Air, and 3-Day Select shipments which have ** or *** items (Hazmat) are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments do not arrive on time, therefore neither can we.


    • -Next Day Air shipments placed on Friday (before 1:00pm) that need Saturday Delivery, please add the $16.00 Saturday delivery fee to your cart by clicking here  - Otherwise, your order will arrive the following business day (Monday). You may also do this for UPS 2nd day orders placed on a Thursday (To select areas). This added service is not available for Next Day Air Saver


    • - UPS Next Day, 2nd Day Air, and 3-Day Select, UPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).


    • - UPS cannot deliver to P.O. Boxes. Please do not choose any UPS option if your shipping address is a P.O. Box.



    HazMat (** or ***) Items:

    • - Some of our products are defined by IATA (International Air Transport Association) / DOT (Department of Transportation) as Dangerous Goods, also known as 'Hazardous Materials' (HazMat) due to their Flammability, Environmental Hazard, Toxicity, or Corrosiveness and may be subject to Hazmat Fees and/or carrier restrictions. All products on our website which may be subject to HazMat Fees and/or carrier restrictions are marked with ** or *** at the end of their name.

    • -  Items that have a ** or *** and are considered Environmentally hazardous may not be subject to Hazmat Fees or carrier restrictions. These items will contain the following icon on their product page.
      • Environmental Transportation Hazard

    • - In most cases, when shipping using a Ground method (only available to Domestic customers), HazMat Fees may not apply.

    Effective Jan 1st, 2023 UPS and FedEx Increased their Hazardous Shipping Fees.


    2022 rates were $130.00 domestic package and $195.00 International package
    New 2023 rates are $145.00 domestic package and $215.00 International package.
     
    These increases are done by our carriers as per their rate and service guides.

    Please click Here for information regarding the UPS Rate Increase : UPS Rate Increase
    Please click Here for information regarding the FedEx Rate Increase : FedEx Rate Increase


    Need a Quote?

    • - For shipping quotes for DHL, these quotes can be found at check out.

    If only UPS options are available on the website, that means DHL can't quote you with the address formatting you have or you have hazmat items in your cart.

    - For shipping quotes for FedEx, you will need to place an order, select the shipping option Pick up in our warehouse and in the order notes ask for a shipping quote for FedEx.
    Once your order is all packaged up, the shipping department will email you a quote when it is available.

    - When our web store's shopping cart calculates a certain weight, our system is unable to calculate the shipping cost.
    In this case the only shipping options you will see are as follows:

                                                    Shipping charge will be added to order $0.00 (USD)

                                                    Freight Pick up at our warehouse $0.00 (USD)

                                                    Pick up at our warehouse $0.00 (USD)

    (This means we will need to email you a quote. You will need to place an order, select the shipping option Pick up in our warehouse and in the order notes ask for a shipping quote for UPS, DHL or FedEx.)

     

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    Domestic     (Customers shipping to address within the United States):

    For USPS(United States Postal Service) Domestic we offer;

    First-Class Mail® Parcel
    Priority Mail ™
    Priority Mail Express ™


    NOTE: USPS (United States Postal Service) does not guarantee delivery times.
    USPS 'Priority Mail 1-day, 2-day and 3-Day' are not guaranteed services as outlined by USPS.
    Click Here for USPS Disclaimer     For example: Priority 2-day does not guarantee that you will receive your orders in two days from mailing. The name is only an estimate of delivery time, but it is not guaranteed. 

    Similarly, we can not guarantee that Priority Mail Express 1-day will be delivered overnight.

    If you ordered any items marked with ** or ***, these item are not allowed to be shipped via USPS.  We are only able to ship these via UPS, or FedEx as Hazmat.




    ******

    Military customers: We can ship to APOs, FPOs and DPO using USPS (United States Postal Service).
    Depending on your address, you will get different USPS (United States Postal Service) shipping options.

    After your package leaves our building your tracking will say "Pre-Shipment Info Sent to USPS".
    Unfortunately, that might be the only scan data you see with your tracking number until delivery.

    We have talked to USPS about this and
    they have stated that they don't always scan Military packages due to the location they are getting delivered and that sometimes APOs, FPOs and DPOs show no tracking info until final delivery.  


    For our Military customs form we generally use the H.S. code 3302.10.1000
    http://hts.usitc.gov/?query=3302.10.1000


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    International (Customers shipping orders outside the United States):

    For International shipments, we no longer offer USPS(United States Postal Service).
    USPS refusing to ship our products internationally, they are classifying all our products as hazardous and will not accept them for shipment.

    Please note our International Commercial Terms (INCO) are: FCA

    Free Carrier (FCA) terms mean that we (the Seller) will prepare your shipment for any mode of transportation. Under FCA Terms, the facilities from which we ship (170 Technology Circle) are defined as the 'Point of Departure.' After shipment is delivered to buyer's carrier (UPS, FedEx, USPS, DHL), the buyer (customer) assumes responsibility for the package. As the Seller of the product, we are responsible for preparing the shipment to clear for export. Buyer (Customer) is responsible for clearing goods for import.

    RUSH ORDERS:

    • ATTENTION ** First-Time Customers ** Multiple Transaction Declines ** Your RUSH ORDERS (Listed below) May be held in our system for further authorization. Please contact Customer Service (ask for billing) to confirm order has cleared.

    • - UPS Express & UPS Express Saver: Cut-off time for these shipping methods for same-day shipment is 1:00pm (PST).



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    **International Hazmat Shipping**

    Some of our products are defined by IATA (International Air Transport Association) as Dangerous Goods, also known as 'Hazardous Materials' (HazMat) due to their Flammability (based on flashpoint), Environmental Hazard (Marine Pollutants, etc), or Toxicity (Poisons). The products that we sell which are subject to HazMat Fees are marked with ** or *** at the end of their name.


    UPS We do offer UPS hazmat shipping (IDG Service) to countries that fall under the UPS IDG service Map.
    For the full list of counties that the service is available to, please check this link:
    https://www.ups.com/content/us/en/resources/ship/idg/information/acl.html?WT.mc_id=VAN7000412


    Here is a list of our most asked about countries
    Due to International Regulations we, according to UPS, can not ship ** or *** items to the following countries:

    Australia                                                       Lithuania
    Bulgaria                                                       Moldova
    Chile                                                            New Zealand
    China                                                           Panama
    Croatia                                                         Romania
    Egypt                                                           Russia
    Estonia (mainland only*)                               Saudi Arabia
    India                                                           South Africa
    Indonesia                                                    Turkey
    Israel                                                          Ukraine
    Latvia                                                          United Arab Emirates



    FedEx

    FedEx also offers shipment of dangerous goods to certain countries. An updated list of these countries are available at the link below
    http://www.fedex.com/us/dangerous-goods/

    To find out if your postal code is covered, please email us before placing your order.

    Please note: there might be more unapproved countries.
    ** or *** items can not be shipped via USPS (United States Postal Service) or DHL

    USPS and International Small Package Service does not allow shipment of ANY quantity of Dangerous Goods (HazMat), Therefore ** or *** items can only be shipped via UPS or FedEx hazmat shipping.

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    **INTERNATIONAL CUSTOMS**



    Custom regulations, Import permit requirements, Duty tax, Custom fees, Warehouse Fees and Quarantine charges can be different for every country.

    You may or may not owe Custom fees, Duty tax and Quarantine charges.
    However if customs requests payment for Custom fees, Duty tax, Warehouse Fees and/or Quarantine charges, you will be required to complete payment to clear the shipment.

     You might be required to get Ministry of Health approval when importing Flavors.

    We recommend checking with your local post office or customs office about the procedures in your country.


    The Perfumer's Apprentice & Flavor Apprentice will not be held financially responsible for your order, if it is returned, destroyed, or confiscated by customs. You are agreeing to pay any fees owed during the customs clearance process. We do not accept returns and will not issue refunds.

    By clicking check out you are agreeing that you have been advised of the shipping conditions, and if the shipment/package can not clear customs, you are agreeing to pay all return fee(s) that the courier charge us.

    If you are unable to clear customs, we will have to abandon your shipment.
    We do not offer any kind of refund for abandoned shipments.

    In the case where abandonment isn't available, we will have to have your shipment returned to us. We will then contact you with the owed return fees


    Due to import restrictions the following countries have import problems

    Argentina Customers
    We have had problems shipping to Individuals in Argentina. There is a country restriction for our product type (Food flavoring) that restricts the amount you are allowed to receive to 3 items per package, five times out of the calendar year.

    If you own a business and would like to apply for a permit through INAL you may pass the individual shipping rule of only 3 items per package. 


    Belarus Customers
    We have had a lot of problems shipping to Belarus. Most packages get stuck in customs.
    At this time we are not shipping there directly.
    We recommend using a forwarder.



    Brazil Customers
    We can ship to Brazil but there are some stringent requirements needed to be met from the receiver at the time of custom clearance.
    When ordering larger quantities please be aware that your shipment can be detained by customs and you may be asked for an import permit. 
    Please email us if you have any questions.


    China Customers
    We have had a few problems recently with China customs.
    They have held packages and never cleared them and wouldn't return them back to sender.
    We have also been told by UPS that China customs does not accept shipments of liquid.

    Before placing an order, please contact your local customs office about the restrictions for your area.
    We recommend using a forwarder.

    Egypt Customers
    We have had a few problems recently with UPS Egypt customs.
    They have held packages for long periods of time and requested high customs fees and/or duty tax/broker fees.

    We haven't had any problems so far with DHL.
    We recommend trying either of those and always contact your local customs office and seeing what paperwork you might need.


    Indonesia Customers
    We are having problems with our orders clearing customs, a lot of documents are pre-approval is needed.
    Please email us if you have any questions.


    Italy Customers
    Italian customs is requiring that customers importing flavors have certain Health permits.
    We recommend that Italian customers check with their local post office or customs office for any paperwork they might need and to make sure that they will receive their packages with no problem    . For more questions, please contact us. 

     

    Kuwait Customers
    When Importing Food Flavoring you may be required to have an import permit and get Ministry of Health approval.


    Mexico Customers
    We can not ship orders to Mexico via UPS.

    We've had issues with our orders being rejected by UPS customs and we do not have a Broker in Mexico.

     

    Russia Customers
    We unfortunately have been having problems shipping flavors to Russia.
    Unfortunately, Russia has put a ban on anything food related being shipped into Russia, including our Flavoring.

    We are completely unable to ship to Russia.
    We recommend using a forwarder.

    Quoted from UPS

    "United States to Russia Restrictions
    Food
    Foodstuff is any product that can be eaten or drunk for nutritional or beneficial purpose by human beings and animals.
    It includes alcoholic beverages, tea, wine, animal products, bakery products, dairy products, dried fruit, fish and fish products, food supplements, meat, pastry products and vitamins."

    Saudi Arabia Customers
    Due to new Customs regulations starting 2022 we are holding all perfumery ingredient orders.

    UPS updated their Country regulations to the following:
    Prohibited or Restricted Commodities
    Chemicals
    Any form of chemicals DG/Non-DG in any form is prohibited to be imported into Saudi Arabia, this is
    applicable for samples or commercial shipments.
    Penalty of 5000 SAR will be applied for each shipment imported by and customer and same will be reverted back to shipper/origin.
    At this time we are not able to transport any perfumers ingredients to Saudi Arabia via UPS.

    Starting 2022 FedEx updated the coverage and are now unable to transport any hazardous materials to Saudi Arabia.

    We are recommending using a Forwarder for this type of shipments.

    Spain Customers

     Lock down in Spain. As per Government decree imposing the closure of some retail activities (shops, restaurants, bars, pubs) as prevention measures of COVID 19 for undefined time, if delivery of our packages is not possible because the hub or address is closed, the shipment will be on hold.
     
     We unfortunately have been having problems shipping flavors to Spain.
     
     Our Flavoring can only be purchased by a company not Individuals as per Spain customs regulations.
     Individuals cannot import food products. These shipments will be refused entry and abandoned, destroyed or returned to the country of export. Refused shipments may be subject to return charge

     

    Turkey Customers
    We are having problems with our orders clearing customs due to customers needing a lot of paperwork and to apply for registration.
    Please email us if you have any questions.

     

     United Kingdom Customers

    We are experiencing extreme uncontrollable shipment delays with the new Brexit reform. Please plan ahead for delays.


    If you didn't see your country listed, you can look up the UPS shipping restrictions here:
    https://www.ups.com/ga/CountryRegs?loc=en_US

    Simply under Origin Country Select: United States
    Under Destination Country Select: Your country

    Click check box for the following: 
    Import Documentation
    Export Documentation
    Clearance Information
    Areas Served
    Commodity Specific Stipulations
    Invoice Requirements
    Prohibited or Restricted Commodities
    Service Options
    Special Clearance Requirements
    Weight and Size Limits

    Next Click Show Regulations


    Before placing your order, please contact our shipping department via email
    and they will contact you with your options and the most up to date information regarding your country.
    shipping@perfumersapprentice.com

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    For H.S and Tariff/Taric codes that we use for our Flavor products,

    We use the H.S. code 3302.10.1000 for most countries.
    http://hts.usitc.gov/?query=3302.10.1000


    ASEAN Tariff:   3302.90.00           

    Brunei  

    Cambodia

    Indonesia

    Laos

    Malaysia           

    Myanmar

    Philippines

    Thailand           

    Vietnam

    Bahrain Tariff: 33021000
    https://ustr.gov/sites/default/files/uploads/agreements/fta/bahrain/asset_upload_file902_6270.pdf

    Belarus Tariff: 3302.10.9000
    http://www.tsouz.ru/db/ettr/ettwto/Pages/ett33.aspx

    Brazil NCM number: 33021000

     Canada Tariff:   2106.90 
    http://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2017/html/05/ch21-eng.html

    Chile Tariff: 3302.10.20
    https://ustr.gov/sites/default/files/uploads/agreements/fta/chile/asset_upload_file542_3994.pdf

    Egypt Tariff: 3302.1090
    http://www.mof.gov.eg/mofgallerysource/English/new-customs-tariff/SECTION06.pdf

    European Union Taric:    3302.10.9000

    Austria

    Belgium

    Bulgaria

    Croatia

    Cyprus

    Czech Republic

    Denmark

    Estonia

    Finland

    France

    Germany

    Greece

    Hungary

    Ireland

    Italy

    Latvia

    Lithuania

    Luxembourg

    Malta

    Netherlands

    Portugal

    Romania           

    Slovakia           

    Slovenia

    Spain               

    Sweden


    India Tariff: 33021010

    Japan Tariff:      3302.10.210     
    http://www.customs.go.jp/english/tariff/2017_4/data/e_33.htm

    Kazakhstan Tariff: 3302.10.9000
    http://www.tsouz.ru/db/ettr/ettwto/Pages/ett33.aspx

    Kuwait Tariff: 3302.10.00

    Saudi Arabia Tariff:     3302.10.00.00.00

    Singapore Tariff: 3302.10.90 
    South Africa Tariff: 3302.10.00.2 

    Switzerland Tariff: 3302.10.00.09.9

    Taiwan Tariff: 3302.10.90.00.8

    Turkey Tariff: 3302.10.90.00.0

    United Kingdom Taric: 3302.10.90.00

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    If you have any further shipping related questions, please email us at
    shipping@perfumersapprentice.com

    • - UPS Next Day, 2nd Day Air, and 3-Day Select shipments which have ** items (Hazmat) in their cart are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments do not arrive on time, therefore neither can we.

    • - Next Day Air shipments placed on Friday (before 1:00pm) that need Saturday Delivery, please put a Note (found at the bottom of the shopping cart page) requesting 'Saturday Delivery.' Otherwise, your order will arrive the following business day (Monday).

    • - UPS Next Day, 2nd Day Air, and 3-Day Select, UPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).
    • - UPS Next Day, 2nd Day Air, and 3-Day Select shipments which have ** items (Hazmat) in their cart are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments do not arrive on time, therefore neither can we.

    • - Next Day Air shipments placed on Friday (before 1:00pm) that need Saturday Delivery, please put a Note (found at the bottom of the shopping cart page) requesting 'Saturday Delivery.' Otherwise, your order will arrive the following business day (Monday).

    • - UPS Next Day, 2nd Day Air, and 3-Day Select, UPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).