Shipping Information

Our service commitment for standard orders is to process and ship orders within two (2) business days of order clearance. Our service guarantee defines an order as being cleared when it has been fully paid (including shipping), and all items from the order are in stock. Therefore, our service guarantee does not extend to items with lead times, special order items, or contract blends & services.

Please also note that business days do not include weekends or holidays. For example, if you place your order on a Monday, it will be processed by Wednesday. If you place your order on Friday after the close of business or on Saturday or Sunday, it will begin processing as if you had placed it on the following Monday, as that is when we will first see your order.

The above service commitment also applies to ‘Pick up at our warehouse’ orders, and though we strive to prioritize these, standard processing times may apply depending on the nature of the order. See here for more information regarding in-store pickups.

Our Shipping & Customer Service Hours of Operation are Monday thru Friday from 8:00am - 4:00pm PST.

General:

We offer shipping services through the following companies: USPS, UPS, and FedEx (plus DHL for International Customers Only).
The shipping cost for USPS and UPS is calculated automatically on our website at checkout. FedEx and DHL options will calculate automatically for international customers when applicable.
When we ship your package, our system auto-generates an email with your tracking number. In some cases, these emails end up in the receiver's spam/junk file. You can also see your tracking number by logging into your account and going to your order history.
We can only accept returns that we have approved and entered into our system.. Please contact us by phone or email to determine if you qualify for a return shipment.
It is the customer's responsibility to verify that the shipping address is correct before completing the checkout process. If you need to update your address before your order is shipped, you will need to cancel your order and place a new order with your correct address. If your order has already shipped, please contact us if you need to update your address. Address change fees and additional transportation fees will be applicable and vary by carrier.
It is your responsibility to ensure that your local post office is not attempting to contact you about your package.
Customers using their own shipping account or forwarders: If damage or missing items are reported upon receipt, you will need to work directly with your shipping carrier or forwarder to resolve these issues. We will be unable to resend or refund items after the customer carrier or forwarder takes possession of the order. We are only responsible for the shipment from our location to the forwarder's address.
International customers, if you select to have your order shipped domestically to a forwarder/agent and they do not note damage or missing items upon receipt, we will not be able to issue a refund or credit memo once the order arrives at your final destination.
For Freight Customers: Any additional shipping/accessorial fees added upon delivery (lift gate, inside delivery, storage) will be billed directly to you. No exceptions.
UPS, FedEx, and other non-USPS carriers cannot deliver to P.O. Boxes. Please do not choose a non-USPS shipping option if your shipping address is a P.O. Box.

Lead-Time & Special Order Items

Choosing an expedited shipping service does not expedite the internal processing of an order by our team before it is shipped.

If an expedited order contains an item with a lead-time or is a special order item (including contract blends), the order will process within the timeframe specified, and someone from our team will contact you with an ETA. Once your order has been processed within the stated lead time, it will ship via the method chosen at checkout.

First-time customers with multiple transaction declines, as well as orders with an expedited shipping method (see list below), may be held in our system for additional authorization, which may result in shipment delays. Please contact Customer Service to confirm the order has cleared.

Expedited Shipping Methods

We do our best to prioritize every order with care, and we understand the urgency behind selecting expedited shipping options, such as UPS Next Day Air, 2nd Day Air, or 3-Day Select. However, please note that choosing a faster shipping method may not result in orders being processed on the day the order is placed and/or paid for. The expedited rates reflect the transit time once an order has shipped and do not represent internal expediting of order processing. We remain committed to our 2-business-day order processing service guarantee (see above). We appreciate your understanding and encourage you to consider this when selecting your shipping option.

Expedited Shipping Option Transit Policy & Timelines:

UPS Next Day, 2nd Day Air, and 3-Day Select shipments, which have ** or *** items (Hazmat), are NOT guaranteed (as per UPS) and may be delayed for carrier processing. UPS will NOT REFUND shipping costs if 'Hazmat' shipments do not arrive on time; therefore, neither can we.
Next Day Air: Arrives the next business day from when the order ships.
2nd Day Air: Arrives 2nd business day from when the order ships.
3 Day Select: Arrive 3rd business day from when the order ships.
Worldwide Expedited: Arrives 4-5 business days from when the order ships.
Refer to International shipping policy for additional details.
Worldwide Express: Arrives 1-3 business days from when the order ships.
Refer to International shipping policy for additional details.
UPS does not consider Saturday or Sunday as business days for expedited shipments.

Saturday Delivery:

Available only for UPS Next Day Air and select 2nd Day Air shipments. To choose this service, please add the Saturday delivery fee to your cart before checking out. This added service is not available for Next Day Air Saver. If we cannot process your order for it to arrive by Saturday, we will refund the Saturday delivery fee.

Service Guarantees:

As the shipper, we are responsible for the shipment before being picked up by the carrier of your choice. Once it has been picked up, the responsibility of the order shifts to the carrier (including, but not limited to, the shipping speed, service guarantees, and handling). For shipping method parameters and service guarantees, please refer to the carrier websites for exceptions to service guarantees, additional details, and information.

If you are interested in any of the Topics below, Click the name to open the Topic

HazMat Products

Need a Quote?

Domestic shipping

Military customers

International customers

(Customers shipping orders outside the United States)

Our International Commercial Terms (INCO) are: FCA

Free Carrier (FCA) terms mean that we (the Seller) will prepare your shipment for any mode of transportation. Under FCA Terms, the facilities from which we ship (170 Technology Circle) are defined as the 'Point of Departure.' After shipment is delivered to buyer's carrier (UPS, FedEx, USPS, DHL), the buyer (customer) assumes responsibility for the package. As the Seller of the product, we are responsible for preparing the shipment to clear for export (reliant on correct information provided by customer). Buyer (Customer) is responsible for clearing goods for import.

International customs:

Custom regulations, Import permit requirements, Duty tax, Custom fees, Warehouse Fees and Quarantine charges can be different for every country.

You may or may not owe Custom fees, Duty tax and Quarantine charges

However if customs requests payment for Custom fees, Duty tax, Warehouse Fees and/or Quarantine charges, you will be required to complete payment to clear the shipment.

Our Flavor products and Aroma materials (Perfumery ingredients) might have to go through a Ministry of Health inspection, lab analysis, and sometimes require an import license depending on the country.

We recommend checking with your local post office or customs office about the procedures in your country.

If you have any questions regarding what Tariff codes we use or your country regulations, please contact us and we can assist you.

The Perfumer's Apprentice & Flavor Apprentice will not be held financially responsible for your order if it is returned, destroyed, or confiscated by customs. You are agreeing to pay any fees owed during the customs clearance process. If an order is returned to us due to it not being cleared through customs, you will be charged a 15% restocking fee. If your order is abandoned due to it not clearing customs, then we will not offer any refund

By clicking check out you are agreeing that you have been advised of the shipping conditions, and if the shipment/package can not clear customs, you are agreeing to pay all return fee(s) that the courier charge us.

Due to import restrictions we are unable to ship to the following countries:

Belarus
Mexico
Russia
Ukraine

International Hazmat shipping*

The products that are marked with ** or *** at the end of their name are considered hazardous per IATA and are subject to HazMat Fees
We offer UPS and FedEx for hazmat shipping

UPS

UPS hazmat shipping (IDG Service) is available to countries that fall under the UPS IDG service Map.
For the full list of counties that the service is available to, please check this link:

UPS Approved Countries or Territories List

FedEx

FedEx hazmat shipping (IDG service) is available to certain countries.
An updated list of these countries are available at the link below:

FedEx Approved Countries or Territories List

To find out if your postal code is covered, please email us before placing your order.

Please Note:

We are not able to ship Hazmat (** or ***) items via USPS (United States Postal Service), or DHL.

They do not allow shipment of ANY quantity of Dangerous Goods (HazMat). Therefore ** or *** items can only be shipped via UPS or FedEx hazmat shipping.

If you have any further shipping related questions, please email us at

Email: Shipping@Perfumersapprentice.com