Shipping Information


Here at the Perfumer’s Apprentice, we typically ship within 1-2 business days of receiving your order.

For example, if you place your order on a Monday, it will ship before Thursday.
If you place your order on the weekend, Saturday or Sunday (when we do not ship), it is the same as placing
your order on the following Monday. That's the first day that we see your order.


Our Shipping & Customer Service Hours of Operation are Monday thru Friday from 8:00am - 4:00pm PST.


General:

  • - The shipping Companies we offer are USPS, UPS, FedEx and (DHL for International Customers Only).

  • - USPS, UPS and (DHL: International Only) shipping costs will be calculated automatically on our website at checkout.

  • - When we ship your package, our system auto-generates an email with your tracking number. We sometimes experience glitches, and emails do not generate. In these cases, you can also see your tracking number when you log into your account.

  • - It is your responsibility to make sure that your local post office is not trying to contact you about your package.

  • - For items purchased in our 'SMALL SIZES WHOLESALE' section, orders that contain products from that category may have longer processing time.


RUSH ORDERS:

  • ATTENTION ** First-Time Customers ** Multiple Transaction Declines ** Your RUSH ORDERS (Listed below) May be held in our system for further authorization. Please contact Customer Service (ask for billing) to confirm order has cleared.

  • - Next Day Air: Cut-off time for Next Day Air orders (to arrive to customer next day) is 1:00pm (PST).

  • - 2nd Day Air: Cut-off time for 2nd Day Air orders (to arrive to customer 2nd business day) is 1:00pm (PST).

  • - UPS Next Day, 2nd Day Air, and 3-Day Select shipments which have ** items (Hazmat) in their cart are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments to not arrive on time, therefore neither can we.


  • - Next Day Air shipments placed on Friday before 1:00pm that need Saturday Delivery, please put a Note (found at the bottom of the shopping cart page) requesting 'Saturday Delivery.' Otherwise, your order will arrive the following business day (Monday).


  • - UPS Next Day, 2nd Day Air, and 3-Day Select, UPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).


  • - UPS cannot deliver to P.O. Boxes. Please do not choose any UPS option if your shipping address is a P.O. Box.



HazMat (**) Items:

  • - Some of our products are defined by IATA (International Air Transport Association) / DOT (Department of Transportation) as Dangerous Goods, also known as 'Hazardous Materials' (HazMat) due to their Flammability (based on flashpoint), Environmental Hazard (Marine Pollutants, etc), or Toxicity (Poisons). The products that we sell which are subject to HazMat Fees are marked with ** at the end of their name.

  • - USPS does not allow shipment of ANY quantity of Dangerous Goods (HazMat), Therefore ** items can only be shipped via UPS or FedEx hazmat shipping.

  • - When shipped using Ground methods (only available to Domestic customers), HazMat Fees will not apply.


Need a Quote?

  • - For shipping quotes for DHL, these quotes can be found at check out.

If only UPS options are available on the website, that means DHL can't quote you with the address formatting you have or you have hazmat items in your cart.

​- For shipping quotes for FedEx, you will need to place an order, select the shipping option Pick up in our warehouse and in the order notes ask for a shipping quote for FedEx.
Once your order is all packaged up, the shipping department will email you a quote when it is available.

- When our web store's shopping cart calculates a certain weight, our system is unable to calculate the shipping cost.
In this case the only shipping options you will see are as follows:

                                                Shipping charge will be added to order $0.00 (USD)

                                                Freight Pick up at our warehouse $0.00 (USD)

                                                Pick up at our warehouse $0.00 (USD)

(This means we will need to email you a quote. You will need to place an order, select the shipping option Pick up in our warehouse and in the order notes ask for a shipping quote for UPS, DHL or FedEx.)​



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Domestic
(Customers shipping to address within the United States):

For USPS(United States Postal Service) Domestic we offer;

First-Class Mail® Parcel
Priority Mail ™
Priority Mail Express ™


NOTE: USPS (United States Postal Service) does not guarantee delivery times.
USPS 'Priority Mail 1-day, 2-day and 3-Day' are not guaranteed services as outlined by USPS.
Click Here for USPS Disclaimer 
For example: Priority 2-day does not guarantee that you will receive your orders in two days from mailing. The name is only an estimate of delivery time, but it is not guaranteed. 

Similarly, we can not guarantee that Priority Mail Express 1-day will be delivered overnight.

If you ordered any items marked with **, these item are not allowed to be shipped via USPS.  We are only able to ship these via UPS, or FedEx as Hazmat.




******

Military customers: We can ship to APOs, FPOs and DPO using USPS (United States Postal Service).
Depending on your address, you will get different USPS (United States Postal Service) shipping options.

After your package leaves our building your tracking will say "Pre-Shipment Info Sent to USPS".
Unfortunately, that might be the only scan data you see with your tracking number until delivery.

We have talked to USPS about this and
they have stated that they don't always scan Military packages due to the location they are getting delivered and that sometimes APOs, FPOs and DPOs show no tracking info until final delivery. 

Here is some information from USPS about Military addresses.
http://hqdainet.army.mil/mpsa/faqweb.pdf 


For our Military customs form we generally use the H.S. code 3302.10.1000
http://hts.usitc.gov/?query=3302.10.1000


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International (Customers shipping orders outside the United States):

For International, we no longer offer USPS(United States Postal Service).
USPS refusing to ship our products internationally, they are classifying all our products as hazardous and will not accept them for shipment.

Please note our International Commercial Terms (INCO) are: FCA

Free Carrier (FCA) terms mean that we (the Seller) will prepare your shipment for any mode of transportation. Under FCA Terms, the facilities from which we ship (170 Technology Circle & 11 Janis Way) are defined as the 'Point of Departure.' After shipment is delivered to buyer's carrier (UPS, FedEx, USPS, DHL), the buyer (customer) assumes responsibility for the package. As the Seller of the product, we are responsible for preparing the shipment to clear for export (reliant on correct information provided by customer). Buyer (Customer) is responsible for clearing goods for import.

RUSH ORDERS:

  • ATTENTION ** First-Time Customers ** Multiple Transaction Declines ** Your RUSH ORDERS (Listed below) May be held in our system for further authorization. Please contact Customer Service (ask for billing) to confirm order has cleared.

  • - UPS Express & UPS Express Saver: Cut-off time for these shipping methods for same-day shipment is 1:00pm (PST).



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**International Hazmat Shipping**

Some of our flavors are defined by IATA (International Air Transport Association) as Dangerous Goods, also known as 'Hazardous Materials' (HazMat) due to their Flammability (based on flashpoint), Environmental Hazard (Marine Pollutants, etc), or Toxicity (Poisons). The products that we sell which are subject to HazMat Fees are marked with ** at the end of their name.


UPS We do offer UPS hazmat shipping (IDG Service) to countries that fall under the UPS IDG service Map.
For the full list of counties that the service is available to, please check this link:
https://www.ups.com/content/us/en/resources/ship/idg/information/acl.html?WT.mc_id=VAN7000412


Here is a list of our most asked about countries
Due to International Regulations we, according to UPS, can not ship ** items to the following countries:

Australia                                                       Lithuania
Bulgaria                                                       Moldova
Chile                                                            New Zealand
China                                                           Panama
Croatia                                                         Romania
Egypt                                                           Russia
Estonia (mainland only*)                             Saudi Arabia
India                                                           South Africa
Indonesia                                                    Turkey
Israel                                                          Ukraine
Latvia                                                          United Arab Emirates



FedEx

FedEx also offers shipment of dangerous goods to certain countries. An updated list of these countries are available at the link below​
http://www.fedex.com/us/dangerous-goods/

To find out if your postal code is covered, please email us before placing your order.
Please note: FedEx only allows 1 hazmat box per shipment for international shipments.​

Please note: there might be more unapproved countries.
** items can not be shipped via USPS (United States Postal Service) or DHL

USPS does not allow shipment of ANY quantity of Dangerous Goods (HazMat), Therefore ** items can only be shipped via UPS or FedEx hazmat shipping.

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**INTERNATIONAL CUSTOMS**


Custom regulations, Duty tax and Custom fees can be different for every country.

You may or may not have to pay customs and/or duty taxes.
We recommend checking with your local post office or customs office about the procedures in your country.



Due to import restrictions

Belarus Customers
We have had a lot of problems shipping to Belarus. Most packages get stuck in customs.
At this time we are not shipping there directly.
We recommend using a forwarder.


China Customers
We have had a few problems recently with China customs.
They have held packages and never cleared them and wouldn't return them back to sender.
We have also been told by UPS that China customs does not accept shipments of liquid.

Before placing an order, please contact your local customs office about the restrictions for your area.


Egypt Customers
We have had a few problems recently with UPS Egypt customs.
They have held packages for long periods of time and requested high customs fees and/or duty tax/broker fees.

We haven't had any problems so far with DHL.
We recommend trying either of those and always contact your local customs office and seeing what paperwork you might need.

Indonesia Customers
We are having problems with our orders clearing customs.
Please email us if you have any questions.

Italy Customers

Italian customs is requiring that customers importing flavors have certain Health permits.
We recommend that Italian customers check with their local post office or customs office for any paperwork they might need and to make sure that they will receive their packages with no problem
. For more questions, please contact us. 


Mexico Customers
We can not ship orders to Mexico via UPS.

We've had issues with our orders being rejected by UPS customs and we do not have a Broker in Mexico.


Russia Customers
We unfortunately have been having problems shipping flavors to Russia.
Unfortunately, Russia has put a ban on anything food related being shipped into Russia, including our Flavoring.

We are completely unable to ship flavors to Russia using UPS.


Quoted from UPS
"United States to Russia Restrictions
Food
Foodstuff is any product that can be eaten or drunk for nutritional or beneficial purpose by human beings and animals.
It includes alcoholic beverages, tea, wine, animal products, bakery products, dairy products, dried fruit, fish and fish products, food supplements, meat, pastry products and vitamins."



You can look up the UPS shipping restrictions here:
https://www.ups.com/ga/CountryRegs?loc=en_US

Simply under Origin Country Select: United States
Under Destination Country Select: Russia
Click check box for: Prohibited or Restricted Commodities
Next Click Show Regulations


Turkey Customers
We are having problems with our orders clearing customs due to customers needing a lot of paperwork.
Please email us if you have any questions.


Before placing your order, please contact our shipping department via email
and they will contact you with your options and the most up to date information.

shipping@perfumersapprentice.com


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For H.S and Tariff/Taric codes that we use for our Flavor products,

We use the H.S. code 3302.10.1000 for most countries.
http://hts.usitc.gov/?query=3302.10.1000


ASEAN Tariff:   3302.10.90.00
http://www.asean.org/communities/asean-economic-community/item/annex-2-tariff-schedules       

Brunei  

Cambodia

Indonesia

Laos

Malaysia           

Myanmar

Philippines

Thailand           

Vietnam

Bahrain Tariff: 33021000
https://ustr.gov/sites/default/files/uploads/agreements/fta/bahrain/asset_upload_file902_6270.pdf

Belarus Tariff: 3302.10.9000
http://www.tsouz.ru/db/ettr/ettwto/Pages/ett33.aspx

Canada Tariff:   2106.90 
http://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2015/html/00/ch21-eng.html

Chile Tariff: 3302.10.20
https://ustr.gov/sites/default/files/uploads/agreements/fta/chile/asset_upload_file542_3994.pdf

Egypt Tariff: 3302.1090
http://www.mof.gov.eg/mofgallerysource/English/new-customs-tariff/SECTION06.pdf

European Union Taric:    3302.10.9000
http://ec.europa.eu/taxation_customs/dds2/taric/measures.jsp?Lang=en&SimDate=20150209&Taric=3302109000&LangDescr=en

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Portugal

Romania           

Slovakia           

Slovenia

Spain               

Sweden

United Kingdom

Japan Tariff:      3302.10.210     
http://www.customs.go.jp/english/tariff/2015_4/data/e_33.htm

Kazakhstan Tariff: 3302.10.9000
http://www.tsouz.ru/db/ettr/ettwto/Pages/ett33.aspx

Kuwait Tariff: 3302.10.00
http://www.customs.gov.kw/en/HSCode.aspx
Search Chapter 33, (of a kind used in food)

Russia Tariff:   3302.10.9000
http://www.russian-customs-tariff.com/SectionVI/Chapter33.html

Saudi Arabia Tariff:
 210600000000
http://www.customs.gov.sa/sites/sc/en/SCTariffs/Pages/Pages/SearchTariffsPage%20.aspx?SearchFor=21#

Singapore Tariff: 3302.10.90
http://tcc.export.gov/static/2c_schd_release.pdf

South Africa Tariff: 3302.10
http://www.sars.gov.za/AllDocs/LegalDoclib/SCEA1964/LAPD-LPrim-Tariff-2012-04%20-%20Schedule%20No%201%20Part%201%20Chapters%201%20to%2099.pdf

Taiwan Tariff:    21069053006
http://portal.sw.nat.gov.tw/PPL/RedirectorNonLoginAction?appId=APGQ&privilegeId=GC451

Turkey Tariff: 3302.10.90.00
http://zwimages.mofcom.gov.cn/201011/20101108103835426.pdf

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If you have any further shipping related questions, please email us at
shipping@perfumersapprentice.com

  • UPS Next Day2nd Day Air, and 3-Day Select shipments which have ** items (Hazmat) in their cart are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments do not arrive on time, therefore neither can we.

  • Next Day Air shipments placed on Friday (before 1:00pm) that need Saturday Delivery, please put a Note (found at the bottom of the shopping cart page) requesting 'Saturday Delivery.' Otherwise, your order will arrive the following business day (Monday).

  • UPS Next Day2nd Day Air, and 3-Day SelectUPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).
  • UPS Next Day2nd Day Air, and 3-Day Select shipments which have ** items (Hazmat) in their cart are NOT guaranteed (as per UPS), and may be delayed. UPS will NOT REFUND shipping cost if 'Hazmat' shipments do not arrive on time, therefore neither can we.

  • Next Day Air shipments placed on Friday (before 1:00pm) that need Saturday Delivery, please put a Note (found at the bottom of the shopping cart page) requesting 'Saturday Delivery.' Otherwise, your order will arrive the following business day (Monday).

  • UPS Next Day2nd Day Air, and 3-Day SelectUPS Express & UPS Express Saver placed after 1:00pm (PST) will not ship until the following Business Day (including Fridays).